5/1/2020 Dexis Software Update
Windows 10,.Net 4.6 and Dentrix: What You Need to Know. Microsoft released the Windows 10 operating system and its programming infrastructure.net 4.6 on July 29, 2015. As of May 2016, Microsoft started automatically upgrading users to Windows 10. If you currently have Dexis software installed, this sensor will work in your system. If you are a seller for this product, would you like to suggest updates through.
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Please add a flair to your posts after submittingResource for IT Managed Services ProvidersCheck out for job postings, both for hiring and seeking.We have a live chat feature now. Come visit us at and thanks to for setting this up.Go to to view our Wiki and register if you'd like to contribute!Vendors, please put all 'promo' threads in the Weekly Promotion Thread. Promotions not in that thread will be deleted.Message the moderators to have vendor flair applied. At this time, we are not doing other flairs. You will be asked to verify your email address with the mods. So, I support several dentists and most of them are running Eaglesoft, so I'm pretty familiar with it. Unfortunately, I have just one that is instead running Dentrix - and I'm just not an expert there yet.
They were previously supported by another MSP who was trying to avoid much in the way of updates at all costs (server is running Server 2008, PCs are all running Windows 7 with no updates for fear of breaking things, and so on). I've started there fairly recently and I'm helping to slowly bring them up to speed. There's also very little documentation - I'm mainly finding installers and such scattered around the network share - so documenting as I go, of course.In any case, one of their Win7 PCs just died, so we're putting in their first Win10 PC 'to see how it goes.' :) I put it in today and most of the installations seemed to go fine (Dentrix G6.1, Dexis Imaging 10, Dexis Integrator for Dentrix, and all the stuff for their xray sensors and such). I can open Dexis and see the DB of images and open them all directly no problem. The issue is that, from within Dentrix, I can see the 'images' tab in the charts (which means that the Integrator has indeed been installed), but as soon as I go to a chart that has images, I get the following error:'Could Not Connect to Dexis Image Database'I've tried everything I can think of and I just can't seem to resolve it.
Unfortunately, the office does not have a Dentrix/Dexis Support contract right now and would really like to avoid getting one at this point. If we have to get one, we will, but I was hoping that someone else might have some experience here to lend some advice first.
I found that mentions the problem - but he basically says that it seems to randomly come up now and then for him and, even when he paid Dexis Support to fix it, they didn't do anything except uninstall the Integrator, reboot, and reinstall it (making sure UAC was off). I've already done that several times, of course.Anyone with some experience with this issue have any advice? Thanks much!EDIT: Just wanted to add the solution in case someone else stumbles across this one day. Basically, the problem is that in recent Windows, mapped drives under the normal user context are not also mapped under Admin privs - and part of this integration appears to run as Admin - so it can't find drives that should be there. This is fixed by enabling linked connections - which causes mapped drives to also be mapped in the Admin context. See the details here (it's for Autodesk products, but the same solution applies):Thanks to and for the heads-up on this!. Call support dude.
If the dentist doesn't want to pay for support bill them whatever it costs to get support. You don't want the liability of messing up their database for a discount price. I work with dentists primarily I tell them I didn't write the software and it is all different.
It's worth the peace of mind to know it was handled by dentrix. I'll troubleshoot minor issues, but I don't have the legal team dentrix does. If something goes majorly wrong I hand it to their tech support pay the bill then bill the Dr. As far as I'm concerned my job is to maintain the he health and security of the servers and clients plus the network I'm not Dentrix support and you may run into legal ramifications claiming you are, those guys are dicks (tech support staff is awesome though). I don't think dentrix paid support is that bad. The level 1 people you talk to as soon as you call are worthless in the unpaid support tier, but I think you can get someone who knows what they are doing if you opt in for paying for it. I know you're trying to save face by trying to save the Dr some money, but think of it this way, the Dr makes a hell of a lot of money using Dentrix.
If they don't want to pay to maintain it at 100% of it's ability that's the Drs problem and I'd move on.I had an office that the Dr had his nephew build the server out of gaming PC parts. No RAID, no TPM, no AD, running server 2012 datacenter that he pirated.
When I came in I said we needed to replace the server immediately. After quoting him for a new server he flipped out and said I was trying to rip him off. It was for $7k installed and migrated.
About two months later the server died because of a power backed in an electrical storm, no UPS not even a surge strip. I get a call from his wife asking me to come take a look. Backups had failed as of 2016 and the entire practice lost years of data.
Then the Dr tried to blame me for installing a virus on his computer. Threatening to take me to court, which I welcomed with open arms because I didn't even log into their server or workstations. Moral of that story was that I now only work with people willing to spend money and it works great. If I sense cheapness I keep on walking. One of the hardest parts about being an MSP is your image. Everyone thinks you a computer nerd who uses keygens to get them MS office for free.
Don't be that guy. Let your clients know you aren't cheap and they won't treat you like your cheap. Remember that Drs ROI on your work is 100x and sometimes more. Have you ever got a dental bill? A few fillings pays for whatever check that Dr.
Writes you at the end of your work. Yes, noticed that and indeed pointed it at the server share. There was an oddity there though that may be related. When I went to do it, it was not showing the mapped drive at all. I had a hunch, so I mapped the drive from an Admin Command Prompt - and it shows up there during the install. It's like the Dexis installer is running as Admin even though it is not set to do so. So, it isn't seeing the normal mapped drives.That being said, I later did it as UNC while testing to try to avoid this completely - and still had the issue.Thanks for the suggestion though!
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(Oh, and as I said in another reply elsewhere, I was running the latest Integrator too.). If you can open Dexis and see patients and images outside of Dentrix then it's installed and working like it needs to be.You can probably call Kavo and ask them what is the supported dentrix integrator version for g6.1 and win10 without having to pay for a support contract.I'd uninstall the bridge, download the newest version, and reinstall it. If you installed integrator using a found copy on the server then you have to remember that software was definitely only built to run win7. From the sound of it, it's a very old copy of integrator..
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